General Policy

Company details

Lola et vie jewelry
Ravenstraat 91, 9255 Buggenhout
VAT: 0559877466
email: lolaetvie@gmail.com
Tel: +32 0476900688
website www.lola-et-vie.be

Applicability:

These general terms and conditions apply to all offers, orders, and agreements of [Webshop Name]. Deviations are only valid if agreed upon in writing.

Offer and prices

• All prices on the website include VAT and exclude shipping costs, unless otherwise stated.

• We reserve the right to change prices.

• Typographical errors or obvious mistakes in the offer are not binding on us.
  
  Order and payment
  

• After you place an order, you will receive a confirmation by email.

• Payment must be made immediately via one of the offered payment methods.

• The agreement is concluded at the moment the payment is received.
  
  Delivery
  

• We aim to ship orders within [number] working days.

• The shipping costs are clearly stated during the ordering process.

• If delivery is delayed, you will be notified in a timely manner.

• Deliveries take place at the specified delivery address.
  
  Right of withdrawal
  

• You have the right to return within 5 days of receiving your order (see return policy).

• You will receive the full order amount, including shipping costs, back, provided the product is unused and in its original condition.

• Return costs are at your own expense.

• Register your return via: [lolaetvie@gmail.com or return form] return policy applies

• Please note: certain products are excluded from the right of withdrawal, such as personalized or perishable goods.
  
  Warranty and complaints
  

• We provide a warranty in accordance with legal provisions.

• Did you receive a defective or incorrect product? Please contact us within 2 days via lolaetvie@gmail.com

• We aim to resolve complaints within 5 working days.
  
  Liability
  
  We are not liable for indirect or consequential damages. The maximum liability is limited to the amount of the relevant order.
  
  force majeur
  
  In the event of force majeure (for example: strikes, malfunctions, natural disasters...), we reserve the right to terminate the agreement or postpone delivery.
  
  Applicable law
  
  All agreements are governed exclusively by Dutch law. Disputes shall preferably be resolved through consultation. If necessary, they shall be submitted to the competent court in Dendermonde.
  
  to ask
  
  Contact me via lolaetvie@gmail.com